Information for the visitors
PREPARE YOUR VISIT
From 11 July, the spaces of Palazzo Grassi and Punta della Dogana are open to the public everyday, except for Tuesdays.
Opening time: from 10 am to 7 pm (last entry at 6 pm)
We invite you to read the following information and to respect the precautionary measures to guarantee the safety of all.
Should you have a fever or feel unwell, please stay home.
INDICATIONS TO ACCESS THE MUSEUM
The number of visitors inside Palazzo Grassi is limited to 250 and to 300 at Punta della Dogana.
Access is limited to guarantee the maximum number of visitors allowed.
The online ticket office enables you to book a specific date and time slot.
We recommend booking your admission ticket online. It is possible to purchase your admission ticket at the museum ticket office depending on the number of available spots inside the museum.
Lockers are at your disposal inside the museum and are regularly disinfected.
INDICATIONS TO ACCESS THE EXHIBITION SPACES
In order to guarantee the health and safety of all visitors and staff inside Palazzo Grassi and Punta della Dogana:
- It is compulsory to keep a distance of at least 1 meter from other visitors.
- It is compulsory to wear a face masks at all times. Children under the age of 6 and people with disabilities not compatible with the continuous use of a face mask are exempted.
- It is compulsory to follow the exhibition path and the indications located around the museum.
- It is recommended to frequently wash your hands, using the alcohol-based hand sanitizer located at the entrance of the museum and in the exhibition rooms.
GUIDED TOURS AND CULTURAL MEDIATION
It is possible to organise guided tours for groups of up to 12 people, plus the guide.
Cultural mediators will be available to answer questions from 11 am to 1 pm and from 3 pm to 5 pm.
ACCESS TO THE BOOKSHOP
Up to 10 people are allowed simultaneously inside the bookshop of Palazzo Grassi and up to 8 in the bookshop of Punta della Dogana.
Wearing a face mask inside the bookshops is required.
ACCESSO TO THE TOILET
Palazzo Grassi guarantees the daily disinfection and repeated cleaning of the toilet following the current standard and regulations.
Wearing a face mask inside the toilet is required.
A dispenser of alcohol-based hand sanitizer is available inside the toilet.
ACCESS TO THE TEATRINO
Access to the Teatrino is free until capacity is reached. In line with the rules to prevent the spread of Covid, the capacity of the Teatrino has been reduced to guarantee a safe experience.
It is compulsory to sit at the designated seats.
Body temperature will be checked at the entrance of the Teatrino and must not exceed 37.5°.
The doors of the Teatrino open 30 minutes before the start of the event. It is possible to access the space until the time of the event. Once the event has started, access is no longer permitted.
It is compulsory to wear a face masks at all times. Children under the age of 6 and people with disabilities not compatible with the continuous use of a face mask are exempted.
It is compulsory to keep a distance of at least 1 meter from other visitors.